Return Policy
At Ethanassociates, we are committed to providing customers with a clear, transparent, and reliable after-sales experience.
This Return & Refund Policy explains the requirements, procedures, and conditions that apply to returns, exchanges, and refunds for purchases made through ethanassociates.com.
Please review this policy carefully before submitting a return request.
1. Return Request Period
Customers may request a return within 30 calendar days after receiving their order.
Before returning any product, customers must contact our customer service team for return approval and return instructions.
Please contact:
Customer Service Email: service@ethanassociates.com
When submitting a return request, please provide your order number, the email address used during checkout, product information, the reason for the return, and relevant photos or supporting information where applicable.
Our customer service team will review your request and provide further instructions.
2. Return Eligibility
To qualify for a return, the product must generally be unused, in its original condition, and returned with its original packaging, accessories, components, and documentation where applicable.
Products should not show signs of improper use, alteration, accidental damage, unauthorized modification, or missing components.
The return request must also be submitted within the applicable return period and approved by our customer service team before the item is shipped back.
Items returned without prior authorization may not be accepted.
3. Non-Returnable Items
Certain items may not be eligible for return depending on their condition or the circumstances of the purchase.
This may include products that have been used, damaged after delivery through improper handling, modified or altered, returned with missing components or required packaging, or sent back without prior return authorization.
Customized or personalized products may also be subject to return restrictions where applicable.
If you are unsure whether your product qualifies for return, please contact our customer service team before sending it back.
4. How to Request a Return
To request a return, contact Ethanassociates customer service at:
Provide your order number, the email address used for the purchase, the product you wish to return, the reason for the return, and photos or other supporting information where relevant.
Our team will review the request and provide return instructions if the return is approved.
After receiving approval, ship the item according to the instructions provided by our customer service team.
Please do not send any product back before receiving return confirmation and instructions.
5. Return Address
Please do not automatically send returns to our registered business address.
Our registered business address is used for company registration and administrative purposes and may not be the appropriate return warehouse.
Once your return request has been reviewed and approved, our customer service team will provide the appropriate return address and return instructions.
Products sent to an incorrect address without prior authorization may result in delays in processing the return.
6. Return Shipping Costs
For returns requested because of personal preference, such as no longer wanting the item or ordering the wrong product, size, style, color, or variation, customers are responsible for the return shipping cost unless otherwise stated.
If an item arrives damaged, defective, incorrect, or materially different from the product description, please contact our customer service team before returning the item.
After reviewing and confirming the issue, we will provide an appropriate replacement, refund, or return solution.
Where the issue is confirmed to have resulted from an error on our side, customers will not be required to bear additional return shipping costs associated with the approved resolution.
7. Refund Process & Timing
Once the returned product has been received and inspected, we will review the return according to the approved return request.
If the refund is approved, it will be issued to the original payment method used during checkout.
Approved refunds are generally processed by us within 5–10 business days after the returned item has been received and inspected.
After Ethanassociates issues the refund, additional time may be required for the payment provider, card issuer, or financial institution to post the funds to your account.
This additional processing time depends on the payment provider or banking institution and is outside our direct control.
Customers will receive confirmation once the refund has been issued.
8. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.
Please provide your order number, a description of the issue, relevant product information, and clear photos showing the product condition where applicable.
Our customer service team will review the information and provide an appropriate solution based on the circumstances.
Depending on the situation, the solution may include a replacement, refund, or approved return.
Please do not dispose of or return the affected item until our customer service team has provided instructions.
9. Exchanges
If you would like to exchange a product, please contact our customer service team before sending anything back.
Exchange requests are subject to product availability, product condition, available styles or variations where applicable, and return eligibility requirements.
If the requested replacement product is unavailable, our team may provide another appropriate solution, including a refund where applicable.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing it.
Cancellation requests are reviewed based on the current order processing and fulfillment status.
If the order has already entered fulfillment or has been shipped, cancellation may no longer be possible.
In that situation, customers may request a return after receiving the order in accordance with this Return & Refund Policy.
11. Contact Information
For return, refund, exchange, cancellation, or product-related inquiries, please contact:
Brand Name: Ethanassociates
Official Website: ethanassociates.com
Legal Entity: Shenzhen Fujiahao Network Technology Co., Ltd.
Unified Social Credit Code: 91440300MAEG4YFK02
Registered Address: Room 302, No. 3, Lane 2, New District, Mumianwan Community, Buji Sub-district, Longgang District, Shenzhen
Customer Support Email: service@ethanassociates.com
ethanassociates.com is owned and operated by Shenzhen Fujiahao Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.